• ordering
  • shipping information
  • returns & exchanges
  • size guide

 

 

Payment Methods

The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns – if something doesn’t fit, just return it to us for an exchange or refund.

 

The following payments are accepted:

Credit card
You can pay by Visa and Mastercard. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

Payment apps

You can pay via Paypal and Bancontact.

This means that no banking information regarding the Customer transits via the www.tessdemeerleer.be website.

Payment is therefore secure by the partners in charge of managing financial transaction.

 

The order will then be recorded and validated on acceptance of the payment by the banking service.

 

Changing or cancelling your order

For details on your 14 days right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation.

 

You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out below that you are exercising this right of cancellation no later than fourteen working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.

 

To exercise this right of cancellation
Contact us by email at info@tessdemeerleer.be

Follow the returns instructions as laid out in the Returns and exchanges section of this site.

Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.

If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.

We recommend that returned goods be sent via insured, traceable delivery for your protection.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available
• Difficulty in processing your payment information
• Cannot ship to address provided
• Duplicate order was placed

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at info@tessdemeerleer.be or by calling + 32 (0)4 75 53 36 63 for a recommendation.

 

 

 

 

 

Free shipping

tess de meerleer offers free standard delivery on orders above 450 € and all Belgium based orders. Please note that free shipping will be applied to your order at checkout.
 

What are the shipping costs?

Shipping costs

  for orders 0,00 - 450,00 euro for orders 450,00 euro and more
Belgium Bpost - free delivery DHL - free delivery
Europe DHL - 15 euro DHL - free delivery
Other destination contact info@tessdemeerleeer.be contact info@tessdemeerleeer.be

 

For shipping to the Benelux region, we use the shipping services from Bpost and DHL services. For shipping to Europe other than the Benelux region and Germany, we use the DHL services. For shipping to all other countries, please contact us at info@tessdemeerleer.be for shipping services and rates.

 

What about the payment of duties and taxes?

All orders are sent on a Delivery Duties Paid Service, so no additional customs or taxes will be charged on delivery.

The prices of products are expressed in Euros inclusive of taxes but excluding customs duties.

 

The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer.

For orders outside of the EU :

All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

tess de meerleer cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

 

When will your order be delivered?

The delivery date of your order is depending on the making process. All jewels are made upon ordering. If you want more information about the estimated time of a particular jewel, please send an e-mail to info@tessdemeerleer.be regarding your question. It takes between 1 to 6 weeks before your order will be ready for shipment.

During busy periods, such as the holiday season, shipping and delivery may take longer. If you have not received your order within the number of days we communicated, then please consult the status of the shipment through the tracking number that you received before contacting us at info@tessdemeerleer.be

 

Urgent?

If your order is very urgent then please let us know in advance at info@tessdemeerleer.be. We will sort out if we can ensure that your order gets to its destination in time. Please keep in mind that additional shipment costs may be charged.

 

Can you collect your order from the e-shop in our store (Mechelen)?

Yes! Please, pop by during the opening hours and we will refund your shipping cost the same day or you can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

 

 

Insurance

tess de meerleer insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by tess de meerleer .

 

 

Order status

All orders are shipped with Bpost and DHL and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.

 

Alternatively, you can refer to the “Orders” section of your account to get general information about your order status.

  • returns
  • exchanges
  • refunds
  • important information

 

Returns policy

 

tess de meerleer has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

 

Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.), using the documents provided in the parcel. If you need any further information, you can send an email to info@tessdemeerleer.be.

 

The Product(s) must be returned to:

tess de meerleer

Guldenstraat 13
2800 Mechelen

Belgium

 

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.

In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.

The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.

 

tess de meerleer cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

 

On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.

 

 

exchanges

 

Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at tessdemeerleer.be

 

 

Refunds

 
 
If the complete order is returned the refund will include standard delivery costs from tess de meerleer to you. For that purpose, Customer shall insert the delivery invoice indicating the parcel tracking number into the return parcel. tess de meerleer shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of 14 days by bank transfer into the account used with the credit card bearing the Customer’s name.

 

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary

.

 

Important information

 
 
  • Items must be returned to us in perfect condition accompanied by the return information label.
  • Make sure all products are exactly as you received them.
  • All products come in their own box and must be returned in their original, undamaged box as this is considered part of the product.
  • Please make sure to return all products that come in their own box inside another solid carton box to not damage the original packaging.
  • Please send the package to:

 

tess de meerleer

Guldenstraat 13
2800 Mechelen

Belgium

 

 

 

 

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